How can we help you?
We are here to answer your questions and give you an exceptional online learning experience.
Hotline
+94 112 577 816
Write Us
info@firstglobalacademy.online
Local Office
12/4 Abdul Caffoor Mawatha, Colombo 3, Sri Lanka
Send Us a Message
Frequently Asked Questions
Are all courses presented virtually?
In these challenging times, our goal is to create a fully online educational solution that students can benefit from so all our lectures, materials, mock exams and the final exams are conducted online.
What forms of payment do you accept?
There are various options to pay at your own convenience.
- Cash – You can come to our office and pay cash and get a receipt
- Direct Bank Transfer – You can transfer the funds to our First Global Academy Bank Account and share the copy to the transfer slip and get it acknowledged, followed by access to the Portal.
- You can pay digitally, using your Debit/Credit card.
Do you have instalment plans for the course fee?
Yes, if you need some time to pay for. You can select to pay in multiple instalments. Please talk to your course coordinator or write to us as info@firstglobalacademy.online to explore further.
How do I interact with the lecturer?
Most of the interaction will happen on and during the weekly webinars, our lectures are very interactive and you will often find yourself participating in question and answer sessions and we give plenty of opportunity to our students during the sessions to ask any and all questions they have and clear up any confusion they might have before moving on.
How do I access the course materials?
Weblinks for the webinars will be shared with you on a weekly basis. You will gain access to all other educational materials + extras via the student portal and the website.
Can I share the login details with my friends?
This is unfortunately not possible as the e-learning standards we adhere to require one account per student to track progress and maintain educational integrity.
What are the hardware/software requirements for me to attend the virtual sessions?
A stable internet connection with a mic and webcam will be needed. You will need Zoom to access the weekly webinars.
Can I get a full list of the courses you offer and their prices?
Of course, please click here to view a full list of all our offerings.